Mind Wave Wellness – Terms and Conditions
These Terms and Conditions outline the rules and regulations for the use of Mind Wave Wellness’ services, including our signature Project WAVE program. By accessing or using our services, you agree to the following terms.
Please read them carefully before booking any services.
1. Scope of Services
Mind Wave Wellness offers health and wellness coaching, including 1:1 private coaching sessions and optional group coaching sessions. Our services focus on managing stress, well-being, and providing strategies to cope with chronic illnesses, such as vestibular disorders and migraines. We offer personalized coaching sessions where clients receive tailored support and plans specific to their needs.
Additionally, we offer Project WAVE. Project WAVE is a specialized, self-paced program designed to help clients improve their health and wellness by identifying and managing triggers, implementing physical activity, and reducing stress.
Mind Wave Wellness does not provide medical advice or act as a medical professional. The services we offer are intended for general wellness purposes only and should not replace the advice of licensed healthcare professionals.
2. Payment Terms
By booking our 1:1 coaching or group coaching services, clients agree to pay for the type of service selected based on the following payment structure:
- Full Payment Option: Clients may pay for the coaching sessions package in full prior to the first session.
- Installment Option: Alternatively, clients may pay in installments after each session. Payment must be received prior to the next scheduled session. Sessions that have not been paid for before the next appointment may be canceled, and a $10 late fee will be assessed. If payment is not made within the specified time frame, Mind Wave Wellness reserves the right to terminate further services.
3. Cancellation Policy and Missed Appointments
- Late Cancellations: Clients are required to provide at least 24 hours’ notice for canceling a session. Cancellations made with less than 24 hours’ notice will incur a $10 cancellation fee.
- Missed Appointments: If a client fails to attend a scheduled session without providing prior notice, a $10 missed appointment fee will apply.
Rescheduled sessions are subject to availability and must be booked in advance. Any fees for missed or canceled appointments must be paid before any future sessions can be scheduled.
4. Termination and Refund Policy
Both Mind Wave Wellness and the client retain the right to terminate the coaching relationship at any time. Termination policies are as follows:
- For Single Sessions: All sales are final, and no refunds will be provided.
- For Session Packages: If the client terminates the coaching relationship, they may be refunded up to 80% of the value of the remaining unused sessions, prorated based on the total package price.
- Coach Termination: If Mind Wave Wellness deems it necessary to terminate the relationship, the client will be fully refunded for any unused sessions.
5. Project WAVE Program Terms
By enrolling in Project WAVE, clients acknowledge the following:
- Non-Medical Nature: Project WAVE is a wellness program aimed at empowering individuals through lifestyle modifications, physical activity, and stress reduction techniques. It is not a medical treatment or therapy.
- Client Responsibility: While we offer strategies and support, clients are responsible for implementing the practices and changes discussed during coaching sessions.
- Results Disclaimer: Mind Wave Wellness makes no guarantees about specific health outcomes. Success depends on individual effort, consistency, and external factors beyond our control.
6. Limitation of Liability
Mind Wave Wellness does not guarantee any specific results from coaching services. Clients understand that our services are for educational and support purposes only and that any changes to their health or well-being are the client’s responsibility. By using our services, clients agree to release Mind Wave Wellness from any liability for damages, injuries, or losses related to the use of our services, including but not limited to physical injury, mental health conditions, or other health complications.
7. Confidentiality
Mind Wave Wellness respects the confidentiality of all clients. All personal information, health data, and details shared during coaching sessions will be kept confidential, except where disclosure is required by law.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of [Your State/Region]. Any disputes arising from or related to the use of Mind Wave Wellness services will be subject to the exclusive jurisdiction of the courts in [Your State/Region].
9. Changes to Terms and Conditions
Mind Wave Wellness reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
10. Acceptance of Terms
By engaging in services with Mind Wave Wellness or enrolling in Project WAVE, clients confirm that they have read, understood, and agreed to these Terms and Conditions.
For any questions or clarifications, please contact us at info@mindwavewell.com.